Fortunica Privacy Policy

At Fortunica Online Casino, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit and use our website at https://fortunica.bet. By accessing our platform or completing the Fortunica casino login process, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully before using our services.

Who We Are

Fortunica Online Casino is operated by Terra Force LLC, a company incorporated in Costa Rica (corporate ID 3-102-904588, incorporated on 07 May 2024), with its registered office at Los Yoses, San Pedro, Montes de Oca, San Jose, Costa Rica (LY Center). Payment processing services are provided by Emperis Limited, registered in Cyprus (reg. HE 473714). We operate under a licence issued by the Tobique Gaming Commission (TGC), licence no. 0000033, granted on 01 November 2024 under the TGC Gaming Act 2023.

If you have any questions or concerns about how we handle your data, you may contact us at the following addresses:

• General support: support@fortunica.bet
• Privacy enquiries: privacy@fortunica.bet
• Complaints: complaints@fortunica.bet

Information We Collect

When you register, use our services, or interact with our FortуnicaCasino platform, we may collect the following categories of personal data:

Personal Identification Data

• Full name, date of birth, and nationality
• Government-issued identification documents
• Residential address and contact details
• Email address and phone number

Financial and Transaction Data

• Payment method details (card numbers, e-wallet information, cryptocurrency wallet addresses)
• Deposit and withdrawal transaction history
• Account balance and wagering activity

Technical and Usage Data

• IP address, browser type, and device information
• Cookies and session data collected through your use of the Fortunica app or website
• Login timestamps, game history, and interaction logs
• Geolocation data to verify your jurisdiction of access

How We Use Your Information

At FortуnicaOnline Casino, we process your personal data for the following lawful purposes:

• Account management: We use your data to create and maintain your player account, including processing your Fortunica online casino login and verifying your identity.
• Service delivery: We process transaction data to handle deposits, withdrawals, and bonus allocations, including free spins and promotional credits.
• Legal compliance: We are required to verify your age (18+ or higher local legal age), confirm your residency, and ensure you are not located in a restricted country. Our restricted jurisdictions include, but are not limited to: Afghanistan, Canada (New Brunswick and Ontario), China, Cuba, the United Kingdom, the United States, Russia, Iran, and others as defined in our Terms and Conditions.
• Responsible gaming: We monitor gaming behaviour to identify signs of problem gambling and to fulfil our obligations as a licensed operator.
• Marketing communications: With your consent, we may send you information about promotions, such as the Fortunica bonus code offers, weekly reload bonuses, and cashback programmes. You may withdraw consent at any time.
• Fraud prevention and security: We analyse usage patterns to detect and prevent fraudulent activity, money laundering, and unauthorised access.
• Customer support: We retain communication records to resolve disputes and improve our 24/7 support service.

Cookies and Tracking Technologies

Our Fortunica Online Casino website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site performance. We use the following types of cookies:

• Essential cookies: Required for the site to function, including maintaining your session after the Fortunica casino log in process.
• Analytical cookies: Help us understand how visitors interact with our platform and which features are most used.
• Marketing cookies: Used to deliver relevant promotional content, including information about the Fortunica promo code and other active offers.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Payment processors: We share financial data with Emperis Limited and other authorised payment facilitators to process your transactions securely across all supported methods, including Visa, Mastercard, Apple Pay, Google Pay, and crypto assets (Bitcoin, Ethereum, Tether).
• Game providers: Certain gameplay data may be shared with our software partners, including Pragmatic Play, Betsoft, BGaming, Yggdrasil, and others, solely to deliver gaming services.
• Regulatory authorities: We may disclose data to the Tobique Gaming Commission or other competent authorities as required by law.
• Fraud prevention services: We work with third-party verification and anti-fraud providers to protect the integrity of our platform.
• Legal obligations: We may disclose your data if required by a court order, legal process, or applicable legislation.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Financial and identity records are typically retained for a minimum of five (5) years following account closure to comply with anti-money laundering (AML) regulations. After the retention period expires, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to the personal data we hold about you:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request that we delete your personal data, subject to our legal retention obligations.
• Right to restriction: You may ask us to limit the processing of your data in certain circumstances.
• Right to object: You may object to our processing of your data for direct marketing purposes at any time.
• Right to data portability: Where technically feasible, you may request that we transfer your data to another service provider.

To exercise any of these rights, please contact us at privacy@fortunica.bet. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Security of Your Data

We take the security of your personal information seriously. Our FortуnicaOnline Casino platform employs industry-standard security measures, including SSL encryption, secure server infrastructure, and strict access controls. However, no method of electronic transmission or storage is entirely foolproof, and we cannot guarantee absolute security. We encourage you to use a strong, unique pH0(P]%3+mc!Q9X( for your account and to contact us immediately if you suspect unauthorised access.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites. We encourage you to read the privacy policies of any third-party services you visit through links on our platform.

Children's Privacy

Our services are strictly intended for adults aged 18 years or older (or the higher legal age required in your jurisdiction). We do not knowingly collect personal data from minors. If we become aware that a minor has registered on our platform, we will immediately suspend the account and delete all associated data. If you believe a minor has accessed our services, please notify us at support@fortunica.bet without delay.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make significant changes, we will notify you via email or through a prominent notice on our website. Your continued use of Fortunica Online Casino following the publication of changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

This Privacy Policy was prepared by Terra Force LLC on behalf of Fortunica Online Casino and reflects our commitment to transparency, legal compliance, and the responsible handling of your personal information.