Fortunica Casino Terms and Conditions

Welcome to Fortunica Casino. By accessing or using our website at fortunica.bet, registering an account, or placing any bets, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety. At Fortunica, we ask that you review this document carefully before using our services. If you do not agree with any part of these terms, you must not use our platform. These Terms and Conditions, together with our Privacy Policy, Bonus Policy, and Responsible Gaming guidelines, constitute the full legal agreement between you and us.

1. About Us

Our online casino operates under the name Fortunica Casino. We are owned and operated by Terra Force LLC, a company incorporated in Costa Rica (corporate ID 3-102-904588, incorporated 07 May 2024), with our registered office located at LY Center, Los Yoses, San Pedro, Montes de Oca, San Jose, Costa Rica. Payment processing services for our platform are provided by Emperis Limited, a Cyprus-registered company (registration number HE 473714).

At FortùnicaCasino, we hold a valid gaming licence issued by the Tobique Gaming Commission (TGC), licence number 0000033, granted on 01 November 2024 under the TGC Gaming Act 2023. We are fully committed to operating a fair, transparent, and responsible gaming environment at all times.

2. Eligibility and Account Registration

2.1 Age and Eligibility Requirements

To use our services, you must meet the following requirements. Here at Fortunica, we strictly enforce these eligibility rules to protect our players and comply with applicable law:

• You must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher
• You must not be a resident of or located in any restricted territory (see Section 4)
• You must be legally permitted to gamble online under the laws of your country or region
• You must not be registered as a self-excluded player with us or any relevant authority
• You must be acting on your own behalf, not as an agent for any third party

2.2 Account Creation

Our FortùnicaCasino platform requires you to create a single account per person, household, device, and IP address. When registering, you must provide accurate, complete, and up-to-date information. We reserve the right to request identity verification documents at any time, and failure to provide these may result in account suspension or closure. Each player may hold only one active account with us.

3. Fortunica Login and Account Security

You are solely responsible for maintaining the confidentiality of your Fortunica login credentials. We strongly advise you to choose a strong, unique pH0(P]%3+mc!Q9X( and never share your account details with anyone. At Fortunica, we cannot be held liable for any losses arising from unauthorised access to your account caused by your failure to secure your credentials. If you suspect any unauthorised activity, please contact us immediately at support@fortunica.bet.

4. Restricted Countries

Our services are not available to residents or citizens of the following jurisdictions. We do not accept registrations or wagers from players located in:

• Afghanistan, Canada (New Brunswick and Ontario), China, Cuba
• Central African Republic, Democratic Republic of Congo, Haiti, India
• Iran, Iraq, Israel, Libya, Myanmar, North Korea
• Russia, Somalia, South Sudan, Syria
• United Kingdom, United States of America, Yemen, Venezuela

We reserve the right to update this list at any time. If we determine that you are accessing our platform from a restricted territory, we may immediately suspend or terminate your account and withhold any associated funds pending investigation.

5. Bonuses and Promotions

5.1 Welcome Bonus

At Fortunica Casino, we offer a generous Welcome Bonus Pack across your first three deposits, providing up to EUR 3,000 plus 250 Free Spins. The first deposit bonus offers 100% up to EUR 1,000 plus 50 Free Spins (minimum deposit EUR 10), or alternatively 120% up to EUR 1,000 plus 100 Free Spins (minimum deposit EUR 30). The second deposit receives a 110% match up to EUR 1,000 plus 50 Free Spins, and the third deposit earns 80% up to EUR 1,000 plus 100 Free Spins.

Our FortùnicaCasino bonus terms include the following conditions you must observe:

• Cash bonuses carry a wagering requirement of x40; Free Spins winnings carry x30
• Maximum bonus bet is EUR 5 per spin while a bonus is active
• Free Spin bet value is fixed at EUR 0.20 per spin
• Each bonus step must be activated within 72 hours and wagered within 5 days
• Maximum bonus conversion is 5x the deposit amount

We also offer a Sports Betting Welcome Bonus Pack of up to EUR 1,000 on first sports bets, a Weekly Bonus of up to 125% plus 100 Free Spins, Weekly Cashback, and a Daily Crypto Cashback of 5%. Our Fortunica promo code offers and bonus code promotions are subject to individual terms published on the promotions page.

5.2 VIP Programme

Our Fortunica VIP Club features 70 levels and 7 statuses, ranging from Fighter to Immortal, with 120+ exclusive perks. Players earn 1 loyalty point per EUR 10 wagered. Points are not awarded on live casino games, Spribe titles, roulette, Aviatrix, or Crash game categories. Level-up bonuses carry a x40 wagering requirement.

6. Deposits and Withdrawals

6.1 Deposits

At Fortunica, we support 20+ payment methods including Visa, Mastercard, Apple Pay, Google Pay, e-wallets, prepaid vouchers, bank transfers, and cryptocurrency (Bitcoin, Ethereum, and Tether). The minimum deposit for the welcome bonus is EUR 10. The maximum deposit per transaction is EUR/USD 9,000. Account currencies are EUR and USD, with crypto fully supported.

6.2 Withdrawals and Processing Times

Our FortùnicaCasino withdrawal policy applies the following processing tiers based on withdrawal amount. We process withdrawals exclusively to instruments registered in the player's own name:

• Up to EUR/USD 300 — processed next business day (excluding weekends and public holidays)
• EUR/USD 300–2,000 — processed within 5 business days
• EUR/USD 2,000–20,000 — processed within 14 business days
• EUR/USD 20,000+ — processed within 30 business days

The maximum winning per single bet is EUR/USD 50,000. If your total withdrawals exceed 20x your cumulative deposits, we cap monthly withdrawals at EUR/USD 5,000 per calendar month. Our standard pending time before processing begins is up to 72 hours.

7. Games and Software

Our Fortunica Casino platform hosts 5,000+ games from world-leading providers including Pragmatic Play, Yggdrasil, BGaming, Betsoft, Endorphina, PG Soft, Spribe, Wazdan, Evoplay, and many more. We offer slots, table games, live casino, instant games (Crash, Mines, Plinko, Keno, Dice, Bingo, Scratch Cards), and a full Sportsbook. Our live casino is powered by Pragmatic Play Live, Vivo Gaming, SA Gaming, and other leading studios.

At FortùnicaCasino, we are committed to ensuring all games operate with certified Random Number Generator (RNG) technology and are subject to regular fairness audits. We make no guarantee of winnings on any game.

8. Responsible Gaming

We at Fortunica Casino are dedicated to promoting responsible gambling. We provide tools including deposit limits, loss limits, session time limits, cool-off periods, and self-exclusion options. If you feel your gambling is becoming a concern, please contact our support team at support@fortunica.bet or use our responsible gaming tools directly in your account settings. We also recommend contacting independent problem gambling support organisations available in your region.

9. Intellectual Property

All content published on our platform, including logos, graphics, software, and text, is the intellectual property of Fortunica Casino or its licensed partners. You may not reproduce, distribute, or commercially exploit any content without our prior written consent. Unauthorised use of our materials may result in legal action.

10. Limitation of Liability

Our FortùnicaCasino services are provided on an "as is" basis. We do not guarantee uninterrupted access to our platform and are not liable for losses resulting from technical failures, system downtime, or third-party payment provider delays. To the maximum extent permitted by applicable law, our total liability to you shall not exceed the amount deposited by you in the 12 months preceding the relevant claim.

11. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. At Fortunica, we will notify you of material changes via email or a prominent notice on our website. Your continued use of our platform following any update constitutes your acceptance of the revised terms. We recommend you review this page regularly to stay informed of any changes.

12. Contact Us

If you have any questions about these Terms and Conditions or our services, our FortùnicaCasino support team is available 24/7, 365 days a year. You can reach us via live chat on our website or by email at support@fortunica.bet. For privacy-related enquiries, please contact privacy@fortunica.bet. For formal complaints, please write to complaints@fortunica.bet. We are committed to resolving all queries promptly and professionally.